Our return policy allows for item(s) return and your choice of a full refund or replacement item(s). However, we do have a couple requirements for processing a return.
You may want to return your order due to any of the following reasons:
|Damaged*||The product is damaged during delivery|
|Incorrect/ Wrong item**||Not the product the customer ordered|
|Does Not Match||Customer receives the item correctly, however, the item does not match with the customer’s house (We do accept replacement for this reason, but we accept no refund). Customer will bare the shipping cost for the return item and shipping cost for the new item.|
*only refund will be issued
**MONALYSSA BEAUTY is fully responsible for the product exchange. The item must be returned and has reached us before we send the new item. The goods must be in its original condition along with original packaging including all accessories included. MONALYSSA BEAUTY is not responsible if the item returned is not in the mentioned condition.
Unless otherwise stated in the product description, the general requirements for returns are as follows:
If you've received a damaged, defective or incorrect item, please act as soon as possible following these steps:
Please contact us at firstname.lastname@example.org or +6013-6728552 if you have any questions or doubts.
WITHIN 3-5 WORKING DAYS
Typically, we aim to send out all items on the next working day via express courier. However, as an estimate, you can expect your items to be shipped out within 2-5 working days (Peninsular) and 3-7 working days (Sabah/Sarawak) (Monday-Friday) of your purchase, excluding public weekends & holidays. You will receive an email with your tracking number once your order has been shipped.×
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