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Welcome visitor you can login or create an account.

FAQ

Q. How do I make purchase through this site?

To make order for your purchase :-

  1. For new user please create new account at Create An Account
  2. Click “Add to cart” button on the products you wish to purchase.
  3. Click “Continue Shopping” to continue adding other products into the cart or click “Checkout” to proceed to your payment for the products.
  4. You'll reach a log in page where you need to log into your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed  with your payment.
  5. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  6. From here, you need to select your shipping method and click “next” button.
  7. Next, you'll need to choose your payment method then click “next” button.
  8. After all these steps have been done, you need to reconfirm your billing details and agree on the terms and condition.
  9. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?

We offer various Payment Methods as shown below :-

 

1. Credit Card:


Via PAYPAL (Visa or Mastercard / American Express / Paypal Funds) 

 

2. Invoice / Cheque / Offline Bank Transfer:

MAYBANK
Bank Account : 562441611740
Account Name : MONALYSSA TRADING

CIMB BANK
Bank Account : 8602336939
Account Name : MONALYSSA TRADING

 

Once you have made the payment, please send us the payment details as proof :

 

Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total Amount You Have Paid :
Your Order No :

 

And please scan / print screen / take a photo of the bank-in slip / payment receipt, email to monalyssabeauty@gmail.com or upload the receipt at Receipt Upload at the PAYMENT CONFIRMATION FORM of MONALYSSA BEAUTY's Website.

 

Note: Your purchased products will not be processed until we have this confirmation.


Q. How can I change my account personal information and shipping address?

  • Log-in your account → Click on “My Account” → Click on “Edit Your Account Information" or "Modify Your Address Book Entries" → Edit your account information and shipping address here.



Q. I forgot the Password for my account! What should I do?

  1. Click on “Lost Password?” and fill your email that you used to register for the account in the box.
  2. Click "Submit".
  3. A verification token will be sent to your email address. Once you have received the token, you will be able to reset password for your account. Phew!



Q. Can I cancel an existing order that has been made?

 

Yes. BUT only if the order is still on pending status.

 

Once you have made sure that your order is pending, you can send us an email to our customer service staff at monalyssabeauty@gmail.com with the message titled “Request to cancel order” in order to inform us about the order cancellation .


Remember, orders that are in shipping or shipped status CAN NOT be cancelled



Q. What is the products' transaction currency?

 

All products transaction currency will be done in (RM) Ringgit Malaysia.

Q. How long does the delivery take?

 

We need atleast 1 to 2 working days for the whole process. Delivery usually takes about one or two days after we have confirm your order.


Q. I still have doubts!

 

Sorry that we're unable to clear your doubts in this page. Kindly send us an email to monalyssabeauty@gmail.com for us to help you.

FAST DELIVERY

WITHIN 3-5 WORKING DAYS

Typically, we aim to send out all items on the next working day via express courier. However, as an estimate, you can expect your items to be shipped out within 2-5 working days (Peninsular) and 3-7 working days (Sabah/Sarawak) (Monday-Friday) of your purchase, excluding public weekends & holidays. You will receive an email with your tracking number once your order has been shipped.

100% ORIGINAL

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100% ORIGINAL

QUALITY PRODUCT

We offer the best quality, cheapest and 100% original of Beauty Care and Health Care Products in the market through online which you'll hardly find in the market!

SATISFACTION GUARANTEE

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SATISFACTION GUARANTEE

BUY WITH THE CONFIDENCE

QUALITY CONTROL
We ensure you that our main focus will be in quality of the products. We will make sure that customers get the best quality from us and we serve customers as V.I.P.

FRIENDLY CUSTOMER SERVICE
We won't serve customers with attitude of “because-this-is-my-job”. We'll make sure customers will feel comfortable throughout their shopping. If they require our assistance during their shopping, we'll provide them the best support they can find online.

SAFE AND SECURE

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SAFE AND SECURE

PERSONAL IDENTIFICATION DETAILS

Your personal identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping in our site and also to update our customers with our latest news of updates/changes, promotions and events.

CONFIDENTIALITY
Your personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security application in order to keep all the customers information safe at all time.

 

SECURITY
Our company website do applies appropriate security application in order to prevent the leaking customers' personal identification details from third parties, illegal disclosure and hackers. However bear in mind that any information transmitted through Internet is NOT 100% guaranteed safe and secure.

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